Privacy Policy

1. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Postal/ZIP Code

Account Information

• Login credentials (if applicable)
• Order history
• Saved addresses
• Profile information

Device Information

• Device model
• Operating system version
• App version
• IP address
• Device identifiers

Location Information

If you allow location permission, we may collect your device location to detect your delivery location, improve delivery accuracy, and show nearby services. Location is collected only with your permission.

Payment Information

We do not store your debit card, credit card, UPI PIN, or banking passwords. Payments are securely processed through trusted third-party payment providers.

2. How We Use Your Information

• Create and manage your account
• Process and deliver your orders
• Verify your identity
• Provide customer support
• Send order confirmations and delivery updates
• Improve app performance and user experience
• Prevent fraud and unauthorized activities
• Comply with legal obligations
• Respond to your requests and inquiries

3. Permissions Used

Depending on the features you use, the app may request the following permissions:

• Location — To identify your delivery location and provide location-based services.
• Camera — To scan QR codes or upload images (if applicable).
• Storage/Photos — To upload profile pictures or other images (if applicable).
• Notifications — To send order updates, offers, and important service notifications.

You may disable these permissions at any time through your device settings.

4. Third-Party Services

Our application may use trusted third-party services including:

• Firebase Analytics
• Firebase Cloud Messaging (Push Notifications)
• Google Play Services
• Google Maps
• Payment Gateway Providers

These services may collect limited information as governed by their own privacy policies.

5. Sharing of Information

We do not sell your personal information. Your information may be shared only with:

• Delivery partners
• Payment providers
• Technical service providers
• Cloud hosting providers
• Government authorities when legally required

6. Data Security

We use appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your information only as long as necessary to provide our services, complete transactions, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. After that, your information is securely deleted or anonymized where applicable.

8. Your Rights

You may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account and personal data
• Withdraw permissions granted to the app
• Contact us regarding your personal information

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date. Continued use of the application after changes indicates acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Veerfresh
Email: info@veerfresh.com
Website: https://veerfresh.com